What's Included
Every post comes with the same standard of care
Front-of-house officers
Polished, uniformed, fluent in visitor-management protocol. Trained to deescalate before involving NYPD.
Loss-prevention specialists
Retail-experienced officers who know how to spot organized theft patterns without confronting shoppers.
Roving / mobile patrols
For campuses and multi-building portfolios. Documented patrol points, GPS-logged routes, hourly check-ins.
Same-day incident reports
Every incident produces a signed PDF report in your inbox before the shift ends — not three days later.
Commercial coverage built around your operating hours
A commercial property doesn't need the same security at 11 a.m. as it does at 11 p.m. We staff your day shift for visitor management and badge enforcement, your closing window for safe-handling and lockup, and your overnight for patrols and alarm response. Schedules are adjusted around your business — not the other way around — and we cover call-outs internally so you never have an empty post.
A line item that pays for itself
For retail tenants, a documented security presence translates directly into lower shrink and lower insurance premiums. For office landlords, it's a tenant-retention feature you can put on the marketing brochure. For mixed-use, it's the line of defense between a manageable incident and a viral one. We make sure every City Bay deployment is the kind of expense that, when audited, makes the case for itself.
Who We Protect
Typical engagements
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Class A office towers Lobby concierge + tenant access verification + freight / loading-dock supervision.
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Retail flagships & malls Front-door deterrence, loss-prevention, after-hours patrols. Visible presence reduces incident frequency.
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Healthcare & medical office buildings HIPAA-aware officers trained in patient-interaction, after-hours pharmacy security, and emergency-room support.
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Banks, credit unions, and financial branches Opening / closing officers, customer-floor presence, and ATM-vestibule deterrence.
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Hotels & hospitality venues Lobby, event-floor, and back-of-house coverage. Trained to match the guest-service tone of the property.
Credentials applied to this service
- NYS DOS Licensed (Security Guard Act)
- NYC MBE Certified
- OSHA 10-hour trained
- NYC DCWP business license
- Bonded & Insured ($2M GL)
Body-Camera Proof of Deployment
Every City Bay guard is equipped with a body camera. For clients, that means a documented chain of evidence for any incident, stronger accountability for every interaction on your property, and a real reduction in liability exposure — three reasons our clients consistently see lower insurance claims and lower premiums.