What's Included
Every post comes with the same standard of care
Licensed lobby attendants
Trained on hospitality, access control, package handling, and incident de-escalation. Uniformed, body-cam equipped, supervised in real time.
Around-the-clock coverage
Day, swing, overnight, weekends, holidays — fill the gaps you need or staff the whole post. We handle scheduling, call-outs, and shift swaps internally.
Body-cam documentation
Every visitor interaction, every package, every incident — recorded and retained. Insurance carriers reward this kind of accountability.
Live supervisor oversight
Our portal lets property managers see who's on duty in real time, when they signed in, and read signed shift reports without making a phone call.
What residential coverage looks like in practice
Our guards do more than monitor an entrance. They greet residents and guests by name, control access through callbox or directory verification, deter trespassers and package theft before they happen, respond to incidents with documented protocols, and serve as a calm, trained presence whenever something goes wrong — a fire alarm, a noise complaint, a lockout, a medical event. Every guard is backed by 24/7 office operations and direct supervisor escalation.
Why property managers and boards choose City Bay
For property managers and co-op / condo boards, the math is simple: a professional, supervised security presence reduces incidents, reduces liability, and helps protect against the insurance claims and premium increases that follow preventable losses. It also makes units easier to rent and sell — a building with a uniformed presence at the front desk reads as cared-for from the curb. Security is one of the few line items in a building budget that consistently pays for itself.
Who We Protect
Typical engagements
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High-rise condominiums Concierge desk + access control for buildings of 50–500+ units. Package logging, guest verification, amenity-floor coverage.
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Rental apartment complexes Lobby presence and roving patrols. Reduces nuisance complaints, package theft, and after-hours trespass.
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Co-op buildings & doorman replacements Cost-effective coverage that meets board expectations on professionalism and uniform standards.
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Gated residential communities Vehicle access verification at the gate, perimeter patrols, after-hours pool / clubhouse coverage.
Credentials applied to this service
- NYS DOS Licensed (Security Guard Act)
- NYC MBE Certified
- OSHA 10-hour trained
- Bonded & Insured ($2M GL)
- Workers' Comp compliant
Body-Camera Proof of Deployment
Every City Bay guard is equipped with a body camera. For clients, that means a documented chain of evidence for any incident, stronger accountability for every interaction on your property, and a real reduction in liability exposure — three reasons our clients consistently see lower insurance claims and lower premiums.